I feel so sick and numb. Like I am having an outer body experience.
I am shaking right now.
First the government wouldn't give me my passport and made me miss my flight. And now United Airlines won't give me back my refund. I used my school money to buy it. I don't have a job and have been saving that up for 2 years. And now, it's gone. And I didn't get anything out of it. I can't stop crying. This would have been my first trip anywhere. And now I can't go. But I refunded my money a week before my flight. Not like the day before or on it. I don't understand. I feel like throwing up.
This is what it sad:
Dear Kayla Gardner:
Thank you for contacting Customer Refund Services regarding the above referenced ticket.
Customer Refund Services makes every attempt to please our customers; however, there are times we cannot offer a favorable response. We regret that we cannot issue the refund requested, and would like to explain why: United Airlines offers a wide variety of fares that appeal to different segments of the traveling public. Some fares, such as yours, are highly restricted and valid only on designated flights. The fare purchased carried the restriction of being non-refundable and non-transferable. It was designed to accommodate customers who are price conscious to receive a substantial savings over a regular full fare ticket. These highly restricted, non-refundable tickets must be reissued or cancelled prior to the initial outbound travel date if they are not used as purchased. All non-refundable tickets not reissued or cancelled prior to the outbound travel date have no monetary value.
We wish our reply could be more favorable. Please be assured that United Airlines values your business and we look forward to serving you again in the future.
Customer Refund Services
I don't know what to do.
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